Frequently asked questions
If you cannot find an answer, contact us: info@novacleanly.pl.
How long does cleaning take?
It depends on size and scope. After contact we provide a real time and number of people.
Do I need to be on site?
No. We can pick up keys or enter with a code (by arrangement).
Do you use your own products?
Yes, we use premium products and bring our own equipment.
How do payments work?
Cash, BLIK or bank transfer. If you need an invoice — let us know.
Can I cancel or reschedule the service?
Cancellation and rescheduling are free at least 24 h before the visit. Late cancellation: 25% (4 h to less than 24 h) or 50% (<4 h); no-show after 20 min and 2 contact attempts: 75%, capped at PLN 250. Support reviews each case; no automatic charge. Statutory withdrawal is handled separately. See the Terms.
How can I submit a complaint?
Email us at info@novacleanly.pl with order number, issue description and preferably photos. We review each case individually.
Do you serve offices and business clients?
Yes. For offices we offer individual quotes, recurring schedules and accounting documents.
Can I order recurring service?
Yes. We support one-time and recurring bookings (e.g. weekly / every 2 weeks).
How does a discount code work?
You can enter the code in the form. Discount is applied according to code terms and expiry.
Can I receive reminders about the service?
Yes, we send confirmations and status notifications by email.